Frequently Asked Questions

Pricing is based on vehicle class, distance, duration, and time of day. Airport transfers are quoted as fixed point-to-point fares. Hourly charter is billed per hour with a minimum. Quotes include the vehicle, chauffeur, fuel, and applicable tolls. Gratuity is included. Additional stops or wait time may add to the total.

Cancellations made at least 24 hours before pickup receive a full refund. Cancellations within 24 hours may be charged the full fare. Same-day changes depend on vehicle availability and may incur additional fees. We recommend confirming schedules early, especially for airport and event transfers during peak Denver dates.

Yes. We monitor arrivals at DEN, BJC, and COS using flight numbers you provide. If a flight is delayed or arrives early, we adjust the chauffeur's staging time accordingly. You do not need to call for routine changes. Dispatch sends updates if terminal or gate information changes.

Yes. For DEN arrivals, the chauffeur can meet passengers inside the terminal near baggage claim with a name sign. Curbside pickup is also available at the designated commercial vehicle zone. We confirm the meeting method when you book and update it if terminal logistics change.

Child safety seats are available on request for sedan and SUV bookings. Please specify the child's age and weight when reserving so we supply the correct seat type. Installation follows Colorado state guidelines. Advance notice is required because affiliate vehicles do not always carry seats by default.

Yes. Gratuity for the affiliate chauffeur is included in the quoted price for all standard rides. You are not expected to tip additional cash unless you choose to recognize exceptional service. Corporate accounts receive itemized receipts that show the all-inclusive rate.

Yes. We set up corporate accounts with centralized billing, ride histories, and cost-center references. Accounts are common for law firms, private equity, healthcare, and technology companies in downtown Denver and the Denver Tech Center. Contact our New York dispatch team to apply.

We arrange trips throughout metro Denver and surrounding regions including Boulder, Fort Collins, Colorado Springs, and mountain resorts along I-70. Long-distance rides are quoted individually based on mileage and estimated drive time. All trips are served by vetted local affiliate operators.

Our network includes black sedans, SUVs, and Mercedes-Benz Sprinter vans. Sedans suit one to three passengers. SUVs accommodate larger parties and ski gear. Sprinter vans are used for groups, convention shuttles, and roadshows. Vehicle selection depends on availability and route.

You can book online, by phone, or by email through our New York dispatch team. Provide pickup address, destination, date, time, flight number if applicable, and passenger count. We confirm the reservation with vehicle details and chauffeur contact information before the trip.

SUVs and Sprinter vans have ample cargo space for standard luggage, golf bags, and ski equipment. Please mention oversized items when booking so we assign the right vehicle. Sedan trunk space is more limited and may not fit multiple large suitcases.

Yes. We operate 24 hours a day, including weekends and holidays. Early morning airport departures and late-night event pickups are common in Denver. We recommend booking in advance so our affiliate chauffeur is staged before your scheduled pickup time.